I recently returned from a 3.5 day leadership course at Disney World in Orlando. The program agenda was similar to the Disney Customer Service course I attended last year. It was similar in that it was a fantastic experience, both in the classroom and on the field trips. We began each day with breakfast at one of the theme parks prior to opening to the public. It was a strange feeling to walk through Epcot and only see the cast members as they prepared for the day. The highlight for me was to receive the training and the opportunity to operate one of the attraction rides. Really cool! Needless to say, Disney does it right. The classroom instruction and the field trips that took the class behind the scenes at the various theme parks provided a tremendous learning experience. And I have gained a greater insight into the Disney style of leadership that will allow me to provide greater value to my clients and audiences.