It was time to remodel our master bath.
The owner of our local bath fixture specialty store gave me the names of three designers that have a reputation for doing excellent work. I called the first design firm on the list. The receptionist indicated no one was available at the moment but someone would call back within the hour.
While waiting for the first design firm to return my call, I made contact with the 2nd firm. I followed the instructions of the recording and left my name and number. This was repeated for the 3rd firm.
Ten days after the search for a designer began, and after inspecting their work, and checking several references, I signed a contract with the 2nd firm for the design and completion of the remodel project. Demolition begins in two weeks.
Why did I select the 2nd firm?
The first firm did not return my call within the hour as the receptionist had promised. In fact, it has been four weeks since that initial call and I still haven’t heard from them.
I did receive a return call from the 3rd firm two weeks after my initial contact. When I informed the designer I had already selected someone else, her response was, “I guess I was a little slow getting back to you.”
If you want more business you have to act like you want the business. You want to be perceived as professional, you have to act professional. Sometimes it begins with a simple phone call.
Service should not be a game of chance. Service should be a daily event!