Gale Stoner’s keynote presentation, “Making Great Moments Happen” helps organizations create team spirit and strengthen customer loyalty… There are three disciplines that can produce immediate change… Commitment Productivity soars and profitability roars when people are heard, understood, and respected. Sustaining practice growth is the responsibility of both doctor and staff. Successful healthcare providers embrace the principle that their people are not their greatest overhead expense but their greatest business growth investment. Commitment is the result of communication and trust. Consistency Consistently exceeding the expectations of your patients and their families is a challenge your team faces every day. Great organizations embrace the principle that “you may not always feel your best, but you are always expected to give your best.” Quality care should not be a game of chance but an everyday event.
	Caring Your healthcare organization can be the provider of choice in your community when you have the ability to exceed patient and family member expectations. A rock-solid reputation is built on superior patient care and personal attention. Success is achieved with patient care that’s not just from the head but from the heart. Breakout session titles… See Your Organization Through Your Patients’ Eyes! Turning Teamwork Into Teams That Work Hire Right, Hire Once: Creating the Right Fit